TextGov currently handles over 10,000 texts/month for the Gwinnett County Juror Services team. The county began using the jury texting service in October of 2016 after an extensive six-month trial. During the test, the county found among those jurors that opted-in to receive text reminders, an average of 96% appeared in court on their appointed days.
Jurors find texting more convenient than having to remember to call in every night to get their status. They also like that they get reminders before their service week about their upcoming jury duty.
Before implementing the service, jurors had to remember to call into the court every evening to determine if they needed to appear for jury duty the next day. Know if they opted-in, they receive a text in the evening letting them know their status.
The TextGov Jury Texting Service has provided a cost-effective way for the Gwinnett County Court System to improve juror compliance and enhance the juror’s experience with the court. From a security perspective, TextGov receives no personal information about the juror. The juror’s like the convenience of the system.